Kodi Unable to Connect? How to Fix this Error in 2022 (3 Solutions)

kodi unable to connect

This tutorial will show you How To Fix the Kodi Unable to connect Error in less than 1 minute.

This error occurs only when trying to add a file source to install a Kodi add-on or Kodi build. It reads as follows:

Couldn’t retrieve directory information. This could be due to the network not being connected. Would you like to add it anyway?

Nearly all Kodi users have experienced this error at one time or another and each time is just as frustrating as the last.

Oftentimes, however, there is a simple solution to this problem that will only take a minute or less.

This error typically occurs with those using Kodi on the Firestick, but these solutions also work on any Kodi device.

The Amazon Firestick is the most popular Kodi device due to its low price and jailbreaking abilities.

The guide below will provide you with multiple fixes to help overcome this inconvenience.

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How to Fix Kodi Unable To Connect Error

1. Check Internet Connection

The first method for solving this problem is to check your device’s internet connection. Whether you are using a Firestick, Fire TV, Android TV Box, or PC, these are all connected via wi-fi to Kodi.

As the error message states, “This could be due to the network not being connected”. So make sure that internet access is available and functioning properly.

If you are having trouble connecting to wi-fi on your Amazon Fire device, CLICK HERE for multiple solutions to this problem.

Fixing this will also help stop any Kodi buffering you are experiencing.

Once certain that a sufficient connection to your internet is available, we can try a few other quick fixes.

2. Check Your URL Information

The majority of the time, the Kodi Unable to Connect Error occurs because the URL has been typed incorrectly.

When entering a source name and receiving this error, you are prompted with the following message:

unable to connect message

This all too familiar screen is a hassle for anyone who has encountered it. However, an incorrect URL is usually the source of the problem.

If you do come across this message and click Yes, we can go back and edit for any punctuation/grammar errors.

In the following instance, I am trying to install an addon, but misspelled the URL. The steps below will show you how to fix this problem.

1. If you received the Unable to Connect error message and clicked Yes, simply right click on the source and choose Edit source

right click to edit source

2. Click the incorrectly typed URL (In this instance, blamoo has been misspelled with an extra o)

click incorrect URL

3. Look for any mistakes you may have made entering. Including spaces before and after URL, missed periods, hyphens, backslashes, and more. Change the URL to the proper term and click OK

check for errors

4. Now enter a name for the media source and click OK. The file should install properly

click OK

Once completed, you can now install an add-on or build just as you would normally.

As stated above, more than likely an improper URL is the reason behind the Kodi Unable to Connect Error.

If you are certain that the wording and punctuation are exactly perfect, we can try the third and final method for fixing this problem.

3. Check URL is running properly

If you still receive the Kodi Unable to Connect Error after following the methods above, there is one more alternative.

As most Kodi users know, add-ons and repositories are in a constant state of change.

Therefore it is difficult to know whether one is in working condition or not.

If you know your connection is fine and the URL is typed correctly, it may be that the file you are trying to install is no longer working.

We can easily check to make sure it is available by typing in the exact URL into any browser.

Upon typing the URL into your browser, you will observe one of two messages.

1. If the URL is a working source, you will see an “Index of” message which shows all files located within this source. It looks like this:

working url

2. If the URL is not a working source, you will see this message:

not working url

When you see “This site can’t be reached” the Add-on or build you are trying to install is not available.

Try installing another add-on of your choice, or use the TROYPOINT Best Kodi Add-Ons Page which features all the top add-ons separated into specific Categories.

These Best Kodi Add-ons are updated daily and are currently all working. Or, if you are looking for multiple add-ons in one quick installation, check out the TROYPOINT Best Kodi Builds Page.

Legal Copyright Disclaimer: TROYPOINT is a tech website that publishes tutorials, news, and reviews. We do not verify if apps, services, or websites hold the proper licensing for media that they deliver. We do not own, operate, or re-sell any streaming site, service, app, or addon. Each person shall be solely responsible for media accessed and we assume that all visitors are complying with the copyright laws set forth within their jurisdiction. Users should be cautious of free streaming applications not available for install through respective app stores such as Amazon App Store and Google Play. If using unverified apps such as these, you should only be streaming or downloading content not protected by copyright such as works in the Public Domain. Referenced applications, addons, services, and streaming sites are not hosted or administered by TROYPOINT.

This page includes affiliate links where TROYPOINT may receive a commission at no extra cost to you. Many times, you will receive a discount due to the special arrangements made for our visitors. I will never promote something that I personally don't use or recommend. Purchasing through my links directly supports TROYPOINT which keeps the content and tools coming. Thank you!


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7 thoughts on “Kodi Unable to Connect? How to Fix this Error in 2022 (3 Solutions)”

  1. No, there’s a backslash that’s added at the end of the URL that’s adding on aromatically after hitting ok, but it’s not there when I put in the URL

  2. Looks like what I put in the search engine and you gave for answers arent jiving. Im a 100% disabled vet that had somebody working on his firestick until that person stole in. I managed1x to get a build and everything goes down likeThe Oath, Fen, Venom etc.
    Directions dont match up with real life results. I would like to put a build in (I can say movie from now til 1970 as well as TV shows.
    Im also getting the error message about network. I goto system info and sz Im connected. Video add-ons work, etc. I swear I tried your fixes and didnt work. I have 2 firesticks and so I tried adding build on either firestick with same error message. To me that means it needs to be a setting so where do I find?
    Last question. Im trying to learn about IPTV and I think I have no problems watching whats currently on but in dinosaur intstructions please how do I get the DVR working and are there any limitations such as how many shows or hours.
    This disabled vet needs to save money and if I could get some of this stuff down I could save about $150 monthly so help is needed. Thanks.

    1. TROYPOINT - Ryan

      Hi Mike, thanks for the comment. The best suggestion I have is to visit our free TROYPOINT Insider Forum where we have thousands of cord-cutters assisting each other with questions like yours.

      See this – https://troypointinsider.com/

  3. Yeah I have 9.4 and ran into the same problem…might be a bug, try reinstalling it! Or finding an install to an older version download!

  4. i have kodi 19.3 When i try to install an addon and go to “install from zip file” i find the name of the file. On the right side of the screen is OK and New Folder are greyed out. Cancel is not. When i hove over the file (fusion, fracturedrepo or gentec) nothing happens. When i click on fusion, nothing happens. When i click on fracturedrepo I see a half arrow with 2 dots. Nothing happens. What is wrong?

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