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Popular “HelloMobile” App Exposes User Data – What Happened?

hellomobile

It was recently reported that the popular “HelloMobile” app has exposed user data.

The carrier behind the HelloMobile brand is “Q Link Wireless” which is based in the United States and has over two million customers in the US.

Their official app is called “My Mobile Account” and can be found within Google Play and the Apple App Store.


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My Mobile Account – Google Play Store
My Mobile Account – Apple App Store

Users first noticed something fishy back in February 2021 and have expressed their concerns to the company via social media, but no apparent security action was taken.

hellomobile app reddit

You can view the full Reddit thread for more information and user concerns.

What’s most concerning about this situation is that a user’s personal information within this app could be easily accessed by just knowing their registered phone number.

A report from Ars Technica included a screenshot that shows call/text message history and where a user is located. You can see their screenshot below.


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Source: Ars Technica

Based on these instances it appears that anyone who entered their phone number within the HelloMobile app is at risk of having other sensitive user information exposed.

Information that attackers could gather include the following:

  • Full name
  • Email address
  • Phone call logs
  • Text message logs
  • Last four digits of credit/debit card
  • Phone carrier account number

This isn’t the first time we have seen “free” apps sell and expose user’s personal data.

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We always preach about the importance of using both an Anonymous Email Account with a VPN to fully protect yourself online from hackers, app developers, your ISP, and more.

Check out our popular VPN guides below for more information and how to secure your online identity.

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