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Firestick Remote Not Working? How to Fix, Pair, & More (2024)

Fix Firestick Remote Not Working

Is your Firestick Remote Not Working? The following guide will explain this issue and provide numerous methods to fix this device.

We will also provide you with various tips and tricks to help you get the most out of this trustworthy gadget.

The Amazon Firestick is the most used streaming device available on the market today. It has tons of streaming capabilities including the option to sideload apps not available in the Amazon App Store.

This is often referred to as “jailbreaking” and is the best way to get the most out of your Firestick device.

One of the most notable accessories of the Amazon Firestick is the provided remote that is included with all Fire TV purchases. Amazon continually updates this product in conjunction with the release of new Firestick devices.

The newest remote was released in 2022 with numerous advanced features including designated app buttons for easy access to popular Firestick Apps and more.

It is included with the purchase of the all-new Fire TV Stick 4K Max.

Legal Disclaimer: TROYPOINT does not develop, operate, host, distribute, or administer any streaming application, add-on, website, or service. Furthermore, we cannot determine the legality of any streaming platform reviewed on this website. TROYPOINT specializes in educational tech reviews, tutorials, and news which is protected by the First Amendment of the United States Constitution. The end-user is solely responsible for media accessed and TROYPOINT assumes that all visitors are abiding by copyright laws set forth within their jurisdiction. Users should only stream works not protected by copyright when using unverified streaming solutions.

New Alexa Voice Remote Pro

The latest release of the Firestick is compatible with the following models:

  • Fire TV Stick 4K Max (1st Gen)
  • Fire TV Stick 4K Max (2nd Gen)
  • Fire TV Stick 4K
  • Fire TV Stick Lite
  • Amazon Fire TV Series

You can purchase the new Firestick Remote for use with any of the variations listed above.

If you are having problems with your Firestick remote not working when navigating apps and APKs, use the remote button guide below.

Firestick Remote Buttons


Users of all variations of this remote have experienced issues with device functionality and more. In the guide below, we will show you how to fix a Firestick remote not working. We will also provide you with instructions to pair your device in 3 steps or less.

For those who are having constant issues with Amazon’s provided remote, you may want to consider an alternative remote

This includes the popular Fire TV Remote App that is available for installation on any smartphone or tablet.

One of the more frequent problems users experience with this popular device is their Firestick remote not working.

Oftentimes, this is a simple fix. Occasionally, however, these devices can be broken beyond repair.

If that is the case for you, you may need to purchase a new remote.


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Firestick Remote Not Working? Try This First

If you find your Firestick remote is not working with your compatible device, try these tips first:

  • Unplug your device from the outlet for up to 1 minute and plug it back in

Oftentimes, a quick restart of the Firestick or Fire TV will put your remote back in working fashion. If you are still having issues, your remote may require a new set of batteries or some battery cleaning.

Many users have encountered issues with firestick remotes draining battery acid. If you find this is the case for you, try cleaning the batteries and reinserting them.

  • Remove batteries from the back of the remote and put them back in (after cleaning)

If you are still not having any luck, your best bet is to insert a fresh set of batteries.

  • Insert new batteries into the remote and try again

firestick remote batteries

Because of their impressive streaming capabilities, the Firestick and Fire TV remote uses tons of power and drains batteries extremely quickly.

If you are experiencing any issues with your remote at all, try changing the batteries.

Installing a brand new set of batteries may be required versus a working set from another device. If you are still unable to access your Firestick, we may need to re-pair this gadget.

This article will provide you with the fastest, simplest way to pair a Firestick remote to your Fire TV device. Many firestick owners experience trouble syncing the provided remote and shown below are a few solutions to fix this problem.

This same tutorial can be used for those who own a Fire TV or Fire TV Cube as well.

Pair Firestick Remote Guide

1. To turn on your Fire TV/Stick, unplug and plug back in your device.

2. From the home screen, press and hold down the Home Button on your remote for up to 20 seconds.

3. You will then see a blinking light in the upper right-hand corner of your remote as pictured below.

pair firestick remote not working

Congrats, your remote is now paired!

If it does not, press and hold the Home button again for up to 20 seconds. Repeat this process until the remote is paired. This may take up to 10 tries.

You can see your connected Firestick remote within the settings of any Fire TV device.

firestick remote not working

The process shown above is a guide to pairing the original Amazon Fire TV remote.

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While this is a great remote that usually works flawlessly, there are many other remotes compatible with the Firestick & Fire TV.

TROYPOINT has created a list of Replacement Remotes for Fire TV/Stick that all work just as good if not better than the original.

If you are still having issues with your Firestick remote not working, you may have something blocking the signal.

Firestick Remote Not Working Due to Obstruction

Oftentimes, users encounter issues with their firestick remote not working due to an obstruction or distance from the device.

If you are too far away from your Firestick or Fire TV, it will not pick up the signal.

Additionally, an obstruction between your remote and your device will interfere with the communication between the two.

obstruction problems

Make sure you have a clear range of view between the remote and the device. This will ensure that it is the remote that is encountering issues and not something obstructing it.

Firestick Remote App

For those of you who like to keep things as simple as possible, Amazon also has a Firestick/Fire TV Remote app that can be installed on your iPhone, Android Phone, iPad, or other tablets.

This application is located in the Google Play Store and Apple App Store and is 100% free. Use links below for direct download:

iPhone Remote App

Android/Google Pixel Remote App

Many find that installing this is better than the original remote as they always have their phones handy while streaming. If that is the case for you, I highly suggest the Firestick Remote App.

This tool functions in the same matter as the original device with a couple of extra bonuses.

One of the greatest features of the app is the keyboard it provides. This means you can now type with ease when searching on your device.

Another benefit of using the firestick remote app is the provided Alexa Voice control button.

Older Firestick and Fire TV devices do not have the Alexa feature making the app a great choice to upgrade your remote.

Shown below is the home screen of the app itself on an iPhone XS:

firestick remote app

If you choose to download and use the Remote app, you must also pair this with your Fire TV device. Use the steps below to do so:

  • Open the app and choose your Firestick/Fire TV Device (If you have multiple, you must select the correct one)
  • A 4 digit code will appear on your screen
  • A message will be displayed within the app prompting you to enter the 4 digit code
  • Upon recognition, your app and device are now paired

REMINDER: If you do not see your preferred option in the device list, you may need to connect to wireless internet.

To pair, you must have your phone/tablet paired to the same wireless network as the Fire TV/Stick you are trying to match.

App Screenshots

Click the image below for a closer look at the Firestick Remote App:

If you are looking to pair an additional remote to your device, keep reading.

How to Pair Old Firestick Remote

Oftentimes, users find their provided firestick remote not working correctly with their device.

Luckily, Amazon has made nearly all versions of the remote compatible with all variances of the Fire TV Stick.

This means if you have an old firestick remote laying around, you can likely pair it with the firestick that is not functioning properly.

To do this, however, you will likely need the firestick remote app or functioning original remote.

Use the guide below to pair an old or second firestick remote to a Fire TV.

1. From the home screen, open Settings

open settings

2. Choose Controllers & Bluetooth Devices

choose controllers & Bluetooth devices

3. Click Amazon Fire TV Remotes

click amazon fire tv remotes

4. Choose Add New Remote

choose add new remote

5. Press the home button for 10 seconds on the remote you wish to pair

press home button

6. After the remote is found, click the select button on your original remote

press select

7. Your old firestick remote is now paired for use

firestick remote is now paired


Remote Alternatives

Besides the handy application, a few other remotes are compatible with Amazon’s Fire TV lineup.

Bluetooth and USB keyboards are a fantastic choice for any streaming device and work particularly well with the Firestick.

iPazzPort Wireless Keyboard Shop

One of the most popular replacement remotes is the iPazzPort Mini Wireless Keyboard. iPazzPort has numerous keyboards available, including both a Bluetooth and USB model.

If you want the Bluetooth model, it’s important to order the proper keyboard and our links below should help with that.

iPazzPort Bluetooth Mini Wireless Keyboard

iPazzPort USB Mini Wireless Keyboard

Note:  The USB model requires an OTG cable so you can connect the dongle to your Fire TV Stick or Fire TV Cube.

To pair a Bluetooth Keyboard with a Firestick, follow the steps below:

1. Make sure the Bluetooth option is on if using a Bluetooth remote.

2. Go to Settings and Click Controllers & Bluetooth Devices.

3. Click Other Bluetooth devices.

4. Click Add Bluetooth devices.

5. The Fire TV will now scan for your compatible remote. After found, select the remote and it is ready for use.

Use the links provided below for other useful tips and tricks for your Firestick or Fire TV device.

Frequently Asked Questions

How do I fix an unresponsive Firestick remote?

The best way to fix a firestick remote is by unpairing and re-pairing it following our step-by-step instructions.

How do I reset my Firestick remote?

To reset your firestick remote, press the back button and home button for 10 seconds and then hold down the home button again for 10 or more seconds.

Why did my firestick remote stop working?

Oftentimes, these devices stop working because the batteries have died or are not working properly.

Can I buy just a firestick remote?

Yes. You can purchase a replacement remote from Amazon or use alternative options as well.

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