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Sapphire Secure IPTV Not Working

Sapphire Secure Not Working

Sapphire Secure IPTV is one of the most popular IPTV services available today.

As of this morning (Sunday, February 7th, 2021), Sapphire Secure has not been working.

We’ve received some questions asking about this and here is what we know so far.

It appears that Sapphire Secure got hacked and the person who did this is seeking ransom in the form of Bitcoin.

Early this morning, the official Sapphire Secure Website stated the following.

Down for Maintenance (Err 3) had been hacked!!!

Your IPTV provider from [location redacted] has not secured your details and put you at huge risk.  All the databases will be shared with the police and copyright protection agencies and posted online shortly.

[Name redacted] has the option to still protect his customers and himself and stop this and there are two ways of him doing this, this is his choice and likely depends on how much he cares about his customers data.

The first way would be to pay 2BTC to 19SHpjhm3uCCfwRSzj1BcumEQnFsURQn9x and once received his insecurity will be given to him and database if he does not have a backup and this would be the end.  This would be less than 2 weeks income so a very fair offer, he has stolen huge amounts of revenue from broadcasters and the content that he steals he does not give away for free he profits from this so we are stealing from the thief.

The second way would be to close down (For real and not just change name) and then we would not leak the data as above but would require that any remaining subscriptions are refunded to customers as this is not their fault.

He has 12 hours to make his decision, Lets see if he values his customers or just there money.  If this message is deleted as we are sure it will be and we are not paid a copy will be emailed to all customers.

As of this post, the Sapphire Secure IPTV Website is no longer active and the above message is gone.

Sapphire Secure Not Working - Website Down

Legal Disclaimer: TROYPOINT does not develop, operate, host, distribute, or administer any streaming application, add-on, website, or service. Furthermore, we cannot determine the legality of any streaming platform reviewed on this website. TROYPOINT specializes in educational tech reviews, tutorials, and news which is protected by the First Amendment of the United States Constitution. The end-user is solely responsible for media accessed and TROYPOINT assumes that all visitors are abiding by copyright laws set forth within their jurisdiction. Users should only stream works not protected by copyright when using unverified streaming solutions.

This is the same scenario we saw play out last year when multiple IPTV services were hit with the same hack and ransom request. This proves the importance of using a VPN for IPTV.

We don’t know what will ultimately happen with Sapphire Secure.

As of now, for some people Sapphire Secure is working properly but users have no way of accessing their billing panel to renew subscriptions or seek technical support.

Unfortunately, this is the risk users face when purchasing unverified IPTV services.  Unverified means that the IPTV service is not readily available through an official app store such as Amazon or Google Play.

Most unverified service applications must be sideloaded onto a streaming device because they can’t be found within reputable app stores.

You may find a list of the best verified and unverified services via the link below.

Best IPTV Services

See our detailed guide below for more information on the legality of IPTV and everything you need to know before streaming.

Is IPTV Legal? Read Before Streaming

TROYPOINT has always suggested using an anonymous email and Bitcoin if possible when registering for unverified services such as Sapphire Secure.  By doing this, you can omit important personal information from the developers or hackers that may ultimately gain access.

Statement from Sapphire Secure IPTV

Since the shutdown, Sapphire Secure has now made the following statement on the home page of their Website.

As many of you are aware our website has been down for over a week due to a cyber-attack that infiltrated our network. We wanted to let everyone know that we took the necessary steps to keep their personal information safe.

This attack that occurred has been part of large continuous attacks against similar companies like ours over the last two years. Even though we face DDOS attacks on a daily basis, this attack was able to dismantle, exploit and inject malicious code into the core software that provides service to a majority of our customers. We have been working diligently around the clock to try and restore the service but as many of you know the service is still down and we are not sure when and if it will come back up.

For those whose service is still working, consider your selves lucky as your service was running from some small backup servers which were not infiltrated.

For the majority of you that do not have service, please use the form below to submit a ticket to ask for a refund if you absolutely need it, or let us know you want to be contacted if we can bring the service back up again in the future. We understand that most of you without service will move on to another provider and we want to say thank you for being such a loyal customer.

When our service was started, we were looking to provide a very low-cost solution for customers who could not afford or chose not to pay exorbitant fees the monopoly companies charge.  Our company operated on a very small profit (and some months no profit at all) to continue to provide a very low-cost solution for its clients. This last attack devastated our network on our spirits and we are not sure if we can continue operations. As stated above, if you are part of the few that still have service, you will be getting an email from us letting you know if we will continue service for you and if so, how things will be changing for your account in the future.

Thanks again for the love and support everyone has poured out during this difficult time.

Sincerely the Sapphire Team.

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Notable Replies

  1. Avatar for dktms1 dktms1 says:

    It`s working for me now

  2. Avatar for reisb4 reisb4 says:

    Do we know the status? I got my invoice today and trying to figure out what to do

  3. @reisb4 The service is also now working for me as well. I am wondering if the link in your email even works as it would take you to their billing panel unless they already created a new Website. The link probably doesn’t work.

  4. Sapphire is working as of February 9, 2021.

  5. It’s been working for me today. Still can’t get on the website to pay… just waiting

  6. Avatar for reisb4 reisb4 says:

    So the service works, but I can’t pay? I guess that means my service will no longer work.

  7. Hello @reisb4 sometimes when things like this happen, the provider will extend payment deadlines as they know there is no way for people to pay. Hopefully that is case with Sapphire Secure. I don’t have any personal connections with any of these services and I will always keep it that way for legal reasons. Sorry, wish I could help.

  8. I have 2 installs of Sapphire. One I just removed & I cannot find out how to reload it.
    The second install was left in the other TV - it just started working recently. Cannot get into the website or find it.
    So in short, they are up again but cannot be reached thru the internet.
    What is the new website?

  9. Hello @jjeffrey we haven’t heard of any new website yet.

  10. @jjeffrey
    Have not seen a new website yet, but I did notice they extended my cut off date to the 16th, normally it would’ve been on the 8th.
    If you’re looking to download the app through Downloader it is:
    I downloaded it back on my firestick and it’s been working fine.
    Good luck with everything. It’s a waiting game now.

  11. Thanks for the quick reply. I tried & got: 0B/66.3.
    Am using an amazon fire stick 4k.
    I suppose they (sapphire) deleted the app.
    Having bad luck with the lower cost apps for watching movies & TV. Broke down and got Netflix & enjoy it. No problems.
    If you get any new news please let me know - Thanks

  12. I have two accounts with them. I never lost service with any of the fire sticks or the old fire TVs. I got the second account set to pay the same day as my first. The last pay date Jan 27th they took the payment. Some of my family connections are used as the only tv in the house so I would have gotten a call if any went down completely.

  13. What else can i enter in downloader to get sapphire secure? is not working

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