
Is your Firestick Not Connecting to WiFi?
This guide will provide you with some useful tips to help get your Firestick connected and functioning again.
Whenever an issue arises with the Firestick or Fire TV, we always first recommend restarting the device.
To do so, simply unplug the power cord from the back of your device. Wait for 10-20 seconds, and plug back in.
You can also click the select button and the play/pause button simultaneously for up to 10 seconds on your Firestick Remote to restart your firestick.
If the problem persists, a factory reset may be required. To learn how to reset your Amazon Firestick or Fire TV, use the instructional guide below:
After resetting the device, try connecting to your local network. If the Firestick won’t connect to wi-fi after reset, try using one of the methods below.
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Firestick Not Connecting to WiFi – Solutions
Connect to Proper Network
One of the main problems that occur when a Firestick won’t connect to Wi-Fi is a Network error.
It is important to make sure you are on the proper network to ensure connectivity. Follow the steps below to check your connection:
1. On the home screen of your device, hover over Settings and choose Network

2. Hover over your local network and click the Play/Pause button

3. You will then see your network details describing connection quality and any connectivity issues

4. If you find issues, use the tips provided to try to solve the connection problem
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If this does not fix your wireless connection problem, continue to the next option.
Disconnect & Reconnect to Wi-Fi Network
Oftentimes, users find it helpful to disconnect and reconnect to their wifi network in order to fix any connectivity issues.
The steps to do this are nearly the same as shown above with a few tweaks:
1. Go to Settings and click Network

2. Hover over your local connection and click the Menu button (3 horizontal lines) to forget the network

3. Click the Select button to confirm

4. Your network is now disconnected. Click your local network again

5. If prompted, enter your password and click Connect

If your connection is still not working properly, you may need to restart your router:
Reset Wi-Fi Router
1. Unplug the power cord from the back of your wireless router
2. Wait for 20-30 seconds and plug back in
3. Let router sit for at least 2 minutes
4. Re-try connecting the Fire TV device to your network

If you are still experiencing connection issues after going through the aforementioned steps, try moving your device closer to your router to eliminate anything from blocking the signal.
If this doesn’t help, I suggest contacting your local ISP (Internet Service Provider) as there may be a problem with your network.
Overall, if your Firestick is still not connecting to WiFi, it could be an internal device issue, and contacting Amazon support or purchasing a new device are your best bets.
Firestick Not Connecting to WiFi FAQ
How do I Connect my Firestick to WiFi?
Choose network under settings and find your local wifi network.
Why is my Firestick Not Connecting to WiFi?
Oftentimes, the firestick has lost signal with your network and will reconnect.
How do I reset my Firestick?
You can reset your firestick device by holding down the pause/play button and the select button at the same time.
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Hey Roy, how can I connect my Amazong Firestick to the Wi-Fi? It’s not working! Please show me how to connect it. Can you do it for me? I need you to help me connect my Amazon Firestick to the Wi-Fi. Please Roy.
I had a recent problem on 4K fire stick in bedroom wasn’t showing any Wi-Fi networks I ended up factory resetting which I didn’t want to do. I noticed later that under network setting there is a Wi-Fi on/ off toggle that I’ve never noticed before on any Amazon device sometimes it’s hidden and has to be scrolled down the network settings I wish I knew they added that toggle setting anyone having similar problems might want to check that first.
Weeellll!! Wtf!! Um getting that..”COULDNT RETRIEVE DIRECTORY INFORMATION….” !!! what the heck!!! Also I havexa 3D capable LG SMART TV …I go to the ASGARD addon from DOOMZDAY WIZARD…I then go to the Asgard movie scrapers..then to 3D movies…very few work…whyyyyy!!! Always says error!! I can maybe watch 4 out of prob 30 3D movies available…I have Premiumize acct..real debrid acct. All debrid acct.!! So what’s the deal here!!??
Troy,
I purchased an Amazon Ethernet Adapter for Amazon Fire TV Devices and direct from router to firestick. Works great.