This post will show you how to fix “An unknown error has occurred. Check your URL and connection” within Downloader.
Downloader is the most popular application that allows side-loading APKs onto the Amazon Fire TV or Firestick. This free application is used most notably when installing Kodi, Terrarium TV, and SET TV on the Fire TV or Fire TV Stick.
You may encounter the above error on the Fire TV 3 when attempting to download or install applications that aren’t available within the Amazon App store. The reason for this error is because permissions aren’t granted for file access upon first installing the Downloader application.
If you don’t allow for Downloader to access files on your Fire TV, there is now way for the application to download and install applications.
If you are receiving this error, refer to the following screenshot guide for a quick fix.
An unknown error has occurred Check your URL and connection Fix
Step 1 – Hover over Settings menu item on Fire TV
Step 2 – Click Applications
Hide Your Digital Fingerprint
Step 3 – Click Manage Installed Applications
Step 4 – Click Downloader
Step 5 – Click Clear data
Step 6 – Click Clear data again
Step 7 – Click back button on remote and return to previous menu
Step 8 – Click Downloader
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Step 9 – Click Launch application
Step 10 – Click Allow for Downloader to access photos, media and files on your device
Downloader will now work as intended and you will no longer receive error message
If you have problems with the above steps, another solution is to uninstall Downloader and then reinstall. You can uninstall the application by going to Fire TV Settings / Applications / Manage Applications / Downloader / Uninstall.
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Hello! I have the same problem within an ONN tv box 4K. I tried to use the steps mentioned above but it still doesn’t work. Any ideas?
Greetings! I need help. I have several devices, Fire TV Stick, Google Chromecast, Tivo, and Onn TV box 4K among others. The thing is that the last one I mentioned allows me to install Downloader, but when I enter a URL I receive the message unknown error has occurred. check your url and connection and another message there was a problem parsing the package. I did a hard reset, clear cache and everything I read and found on Google and YouTube. I have already activated allow unknown sources and everything required to use Downloader but I still receiving the same messages. I can’t even install Google Play Store. Thank you very much.
TROY
HAVING THE SAME ERROR MESSAGE AS EVERYONE ELSE ALSO THE APK APP IS DOING THE SAME THING PUT IN 250931 AND GET AN ERROR MESSAGE
Hi there, make sure your VPN disabled it to install certain apps, and then turn it back on again after you have installed apps. See our tutorial for more details – https://troypoint.com/how-to-jailbreak-a-firestick/
Downloader says connecting url is correct then “Unknown error has occurred. Downloader is up to date files are accepted etc.
Can you advise issue or how to correct tidbit
Hi Bert, I would first suggest clearing the app data/cache for Downloader and if that doesn’t work try a quick device restart
Hi I have had this issue when my Wi Fi receiver in the android box was giving low download speeds even though I have gigabit broadband. I connected box on ethernet cable and downloader worked. The only way I can use the box is on ethernet as Wi Fi section is faulty.
I received new firestick already setup from my amazon account. Trying to download app
on my tv and keep getting the error messages “an unknown error has occurred, check your url and connection” I have follow all the and I mean all the steps to get rid of this, nothing is working. Is there anything else I can do
Me too
I have a Fire TV. When using Downloader to try and install the Troypoint Rapid App Installer, after entering “troypoint.com/tpapp” and selecting “Go” I get the error message ‘Error: Forbidden. Try using https if you used http’.
I have retried with “https://troypoint.com/tpapp” and “http://troypoint.com/tpapp”, buit get the same error message.
I have unistalled and reinstalled the Downloader app and aldso confirmed that allow unknown sources for Downloader is definitely “On”, but this makes no difference.
Help!!
Hi Steve, a few things. You must be on Android 6 or higher. If using an older version of Android, this won’t work. Try rebooting your router, and streaming device and try again.
Ok gracias
How do I fix this exact error for an android tablet ??
Tired everything to get url for fire stick but still keeps saying error connecting
I have tried both methods to sort the URL but still keep getting the same message. Check URL and connection. I’m going round in circles. Can anyone help