An Unknown Error Has Occurred – Check Your URL & Connection Fix

An unknown error has occurred. Check your url and connection

This post will show you how to fix “An unknown error has occurred.  Check your URL and connection” within Downloader.

Downloader is the most popular application that allows side-loading APKs onto the Amazon Fire TV or Firestick.  This free application is used most notably when installing Kodi, Terrarium TV, and SET TV on the Fire TV or Fire TV Stick.

You may encounter the above error on the Fire TV 3 when attempting to download or install applications that aren’t available within the Amazon App store.  The reason for this error is because permissions aren’t granted for file access upon first installing the Downloader application.


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If you don’t allow for Downloader to access files on your Fire TV, there is now way for the application to download and install applications.

If you are receiving this error, refer to the following screenshot guide for a quick fix.


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An unknown error has occurred Check your URL and connection Fix

Step 1 – Hover over Settings menu item on Fire TV


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Hover over Settings

Step 2 – Click Applications

Click Applications

Step 3 – Click Manage Installed Applications

Click Manage Installed Applications

Step 4 – Click Downloader

Click Downloader

Step 5 – Click Clear data

Click Clear data

Step 6 – Click Clear data again

Click Clear data again

Step 7 – Click back button on remote and return to previous menu

Step 8 – Click Downloader

Click Downloader

Step 9 – Click Launch application


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Click Launch application

Step 10 – Click Allow for Downloader to access photos, media and files on your device

Click Allow for file access

Downloader will now work as intended and you will no longer receive error message

Downloader now works

If you have problems with the above steps, another solution is to uninstall Downloader and then reinstall.  You can uninstall the application by going to Fire TV Settings / Applications / Manage Applications / Downloader / Uninstall.

 

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